21 low data
Upscale Plumbing
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Emergency Plumbing
Vines Heating & Air, Plumbing, Restoration
Emergency PlumbingWater Heater Installation & RepairLeak Detection & Pipe RepairSewer Line & Septic ServicesCommercial PlumbingBathroom & Kitchen Remodeling PlumbingDrain & Sewer Cleaning
Google-verified3,702 Google reviews
- Services
- Emergency Plumbing, Water Heater Installation & Repair, Leak Detection & Pipe Repair
- Reviews
- 3702
Compare: Bakers Residential Experts vs Vines Heating & Air: commercial plumbing in Conway, SCBenjamin Franklin Plumbing vs Vines Heating & Air for sewer line & septic work in Conway, SCVines Heating & Air vs Rivertown Plumbing: which one for drain and sewer cleaning in Conway?
What recent reviews say
Vines earns strong marks for technician quality and communication. Named staff like Landon, Joe, Kelly, and Ben consistently show up on time, explain work clearly, and clean up thoroughly. The business attracts customers who feel comfortable enough to invite technicians back for repeat service.
Maintenance plans and emergency response are pillars. A small subset report billing frustration or missed appointment windows, but these stand apart from the bulk of feedback praising reliability. Staff across heating, cooling, plumbing, and restoration roles maintain a professional demeanor customers recognize and request by name.
Praised for
- professional technicians by name
- punctual and on-time service
- thorough explanations of work
- clean up after jobs
- friendly and courteous staff
Watch-outs
- late arrival without notice
- expensive pricing on some jobs
- appointment window compliance
punctualfriendly-technicianskilled-repairclean-workupfront-quote
Best for: Homeowners wanting named technicians and routine maintenance plans.
Think twice if: Customers with tight appointment windows or budget concerns on labor-heavy plumbing calls.
Strengths
- technicians named in reviews and recalled by customers
- transparent explanations during service calls
- comprehensive maintenance plans (Platinum Promise from $9.99/mo)
- same-day emergency response
Worth knowing
- Named technicians recalled frequently: Landon Rhodes, Joe, Kelly Hickman, Ben, James, Mark, Shawn, Tyler, Bob Drozdowski, Jared Reese, Patrick, Alex, Scott, Larry, Dave
- Platinum Promise membership available starting $9.99/month
- Staff send photos and inspection lists after maintenance (noted in HVAC checkup)
- Hot water heater flush and whole-house water system checks included in annual inspections
- Moen water shut-off device installation mentioned
- Technicians explain thermostat app setup and system operation in simple terms
What reviews say by service
- Emergency Plumbing
- Fast response; one customer had toilet fixed same day by competitor due to late appointment window
- Water Heater Installation & Repair
- Praised for hot water tank flush and maintenance during annual checks
- Leak Detection & Pipe Repair
- Technicians diagnosed and fixed gas line and faucet leaks with clear explanations
- Drain & Sewer Cleaning
- Limited explicit mention; drain work part of annual maintenance inspections
- Bathroom & Kitchen Remodeling Plumbing
- Kitchen faucet replacement noted as well-executed and professionally cleaned up
- Commercial Plumbing
- No direct review evidence of commercial plumbing service
How it compares
- Rated 4.9 against a 4.35 average across the 8 drain & sewer cleaning businesses listed here.
- Has more Google reviews than 100% of the businesses in this directory.
How we scored this
How We Rank Star rating 93
Review volume 100
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
3501
4
80
3
27
2
20
1
74
Common questions
- Do you offer a maintenance plan?
- Yes. Platinum Promise membership starts at $9.99/month and covers routine HVAC inspections, air filter changes, and plumbing checks.
- Can I request the same technician for future appointments?
- Yes. Customers repeatedly name preferred technicians like Landon, Joe, and Kelly, and say staff honor those requests when scheduling allows.
- What's included in the annual plumbing inspection?
- Technicians check all faucets for water pressure and dripping, inspect pipes under sinks, test water temperature, drain and flush the hot water tank, and inspect whole-house water filters.
Similar plumbers nearby
62 low data
Colosetti Plumbing
5.0(2)✓ Google-verified
Both reviews praise fast response times and professionalism. One caller contacted six competitors before choosing Colosetti for a water heater emergency; technicians Mike and Tommy completed the job same-day, brought it to code, and kept the work area clean.
Water Heater Installation & RepairLeak Detection & Pipe RepairEmergency Plumbing
93
Benjamin Franklin Plumbing
4.9(3331)✓ Google-verifiedPublishes prices
Staff arrive promptly, explain the problem clearly, and finish without leaving a mess. Reviewers consistently name technicians like Jacob, Austin, Chuck, and Aiden, praising their knowledge, courtesy, and honesty about costs and what needs doing. Benjamin Franklin operates across seven service lines from emergency calls to full remodels. Several reviews specifically mention water heater work and same-day garbage disposal fixes. Franklin Society members get free diagnostic checks. The business waives trip fees and offers senior and military discounts.
Emergency PlumbingWater Heater Installation & RepairLeak Detection & Pipe Repair