How fast can a technician arrive for an emergency?

One reviewer called at 3:22 PM and Casey arrived at 3:44 PM. The business sends advance notice of the technician's name and estimated arrival window.

Do they work on tankless water heaters?

Yes. Reviewers report the team investigates tankless heater issues and offers maintenance options to prevent future problems.

TRUSTED Home Services

Updated 2026-07-26 · 985 reviewed · 33 listed · Scored from 844 Google reviews · How we rank ›

4.9(844) 90 composite score See reviews on Google ✓ Google-verified

Water Heater Installation & RepairEmergency PlumbingLeak Detection & Pipe Repair

Google-verified844 Google reviewsover 25 years

Services: Water Heater Installation & Repair, Emergency Plumbing, Leak Detection & Pipe Repair
Reviews: 844

Compare: Bakers Residential Experts vs TRUSTED Home Services: which one for leak detection and pipe repair?Benjamin Franklin Plumbing vs TRUSTED Home Services: which one for water heater work in Conway?

What recent reviews say

Matt, Casey, Shane, and other technicians arrive fast, often within 20 minutes of booking, and handle water heater repairs, electrical work, and emergency jobs with thoroughness and courtesy. One reviewer had serious concerns about an electrician's competence on a floodlight install project, noting poor preparation and technical knowledge gaps.

The business responds to messages with technician details upfront. Named staff like Matt, Casey, Lorenzo, and Brian appear across multiple 5-star reviews for generator maintenance, water heater diagnostics, and electrical service. No pricing information was shared by reviewers.

Praised for

quick arrival and response time
knowledgeable and skilled technicians
professional and courteous service
effective troubleshooting and repair
clear communication and transparency

Watch-outs

inconsistent technician knowledge on electrical work
lack of preparation before service call

quick-responseskilled-repairfriendly-technicianpunctualupfront-quote

Best for: homeowners needing emergency plumbing or water heater repair with fast response.

Think twice if: you need electrical work; one reviewer cited a technician's poor preparation and technical gaps on a specialized install.

Strengths

fast arrival times within 20-30 minutes
multi-skilled technicians across plumbing, electrical, HVAC
strong communication of tech name and arrival window in advance

Worth knowing

Named technicians praised: Matt, Casey, Lorenzo, Shane, Chris, Brian, Bobby, Kellie Jackson
Generator maintenance and water heater diagnostics mentioned as strengths
Fast response documented: one call at 3:22 PM, technician on-site by 3:44 PM
Advance notification of technician name and arrival window
Multi-service team approach when issues larger than anticipated

What reviews say by service

Water Heater Installation & Repair: Team investigated tankless water heater issue quickly, offered reliability advice, and scheduled follow-up without hassle.
Emergency Plumbing: Fast response time (22 minutes documented); one reviewer called at 3:22 PM and technician arrived at 3:44 PM.
Leak Detection & Pipe Repair: Limited direct evidence; no reviews specifically detailed leak detection work.

How it compares

Rated 4.9 against a 4.75 average across the 19 water heater installation & repair businesses listed here.
Has more Google reviews than 91% of the businesses in this directory.

How we scored this

How We Rank

Star rating 93

Review volume 100

Review recency 100

Review sentiment 70

Profile completeness 100

Verification 30

Rating breakdown

802

Common questions

How fast can a technician arrive for an emergency?: One reviewer called at 3:22 PM and Casey arrived at 3:44 PM. The business sends advance notice of the technician's name and estimated arrival window.
Do they work on tankless water heaters?: Yes. Reviewers report the team investigates tankless heater issues and offers maintenance options to prevent future problems.

Contact

Phone: +1843-365-1783
Website: https://trustedhomesc.com/
Address: 2130 SC-905, Conway, SC 29526
Open in Google Maps

Last verified 2026-07-26

Opening hours

Monday: 00:00-24:00
Tuesday: 00:00-24:00
Wednesday: 00:00-24:00
Thursday: 00:00-24:00
Friday: 00:00-24:00
Saturday: 00:00-24:00
Sunday: 00:00-24:00

As listed on Google.

From their website

Services listed

Air Conditioning and Heating ServiceAir QualityHVAC ReplacementLoad Calculations and Duct DesignNew ConstructionMaintenance PlansResidential ElectricalCommercial Electrical

Credentials claimed:SC Licensed HVAC Contractor, SC Licensed Electrical Contractor, SC Licensed Plumbing Contractor, SC Certified Security Contractor, NC Licensed HVAC Contractor, NC Licensed Electrical Contractor, Certified Generac Installer, Structured Wiring Certified

Operating:over 25 years

As published by the business on its own website; not independently verified.

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